TRIM leather Shop Policies
Hi! Thank you for visiting TRIM leather studio. TRIM is a two-brother team of leather crafters. By redesigning the existing objects, we have the passion and making things better!
Redesigning, which not only just reforming or changing colors, but to make the objects more convenient, durable and easy to use, and still unique and authentic.
Every item by TRIM is handcrafted with antique tools like leather cutters, punchers, and skivers. Which means every item is unique. By using natural vegetable tanned leather, every item can develop a beautiful patina over time. To make it more personal, you can even join the process by choosing your favorite color and different monograms on your leather.
We accept credit card payments from Credit Card, Debit Cards and Bank Cards; PayPal; Apple Pay; iDEAL and; Sofort.
Buyer is responsible for any import tax that may apply. Import taxes vary widely across different countries. For more details, please contact your nation customs.
- Before shipping, the item will take some time to complete because it will be newly made in our studio, made-to-order according to what you selected. So please read our policies and choose carefully before placing your order. 😊
1 • *Please remember to leave the recipient’s phone number* by convo or by notes at checkout and doubly sure the shipping address is correct.
2 • The delivery time listed below is estimated by the couriers. We can’t guarantee the exact arrival date, but it always delivers in time unless it is held by customs or other reasons. If it really happens, no worries! We will contact the departments and please expect more time to ship. *Buyer is responsible for the import tax!*
1-3 business days:
The USA, Canada, Australia, New Zealand, Mexico, Hong Kong, Macau, Singapore
1-4 business days:
European Union, The United Kingdom, Russia, Macau, Japan, Singapore, Indonesia, Philippines, Malaysia, Taiwan, Thailand, United Arab Emirates, Saudi Arabia, Qatar.
1-5 business days:
Rest of Europe, Rest of the World.
3 • Shipping fee is not refundable because the fee is all paid to the couriers, we don’t earn a single penny from it. *About the promotional offer: Shipping fee will be deducted from the item price if the buyer return the items.*
4 • If you entered an incorrect address, no worries! Please contact us in 24 hours to update the address. If your order is shipped with an incorrect address, there is no way to update during the transit process. In this situation, our apologies, we are not responsible for any losses! If the parcel returns safely, buyer will pay extra postage for the item to ship again. If buyer refuse to pay for the extra postage or the buyer just don't need the item anymore, we have 30% of the item cost for the handling fee.
- 1 • If you don’t understand how to use the item or the material’s nature, please contact us! We are glad to assist and explain how the item works and the nature of the leather.
2 • If you think the item you received is not suitable for you, please contact us within 5 days of delivery! We are happy to assist you to find the item you love most and exchange it, or even a refund for your purchase. 😊 There is only one simple rule- If you use it, it means you love it and you keep it!
Because of the nature of vegetable tanned leather, when it has man-made marks/stretches, damages, normal aging or wear and tear, we simply cannot accept returns/exchange. Only unused item (100% new, not even used once) is legible for exchange/refund. Buyer is responsible for the return shipping.
3 • In case of an item that is arrived damaged or broken, buyer must contact us within 24 hours of delivery. We will verify with the snapshot records and provide further assistance very quickly.
4 • If you simply don’t need the item and would like to return it, we have 30% of the item price for handling fee. Please understand that every item is made-to-order according to what you selected, it is your piece! But the handling fee will be deducted if you purchase from us in future. 😃
5 • Art Pieces, custom-made and personalised items are not returnable. If we made a mistake in personalising your item, we will replace it for sure!
6 • Remember, the buyer has acknowledged and agreed that leather items are not water-proof because of the material’s permeable nature and items should not be exposed or contact to water or chemical such as perfume, cosmetics or cleaning products as this may lead to discolouration and other results.