Returns and exchange details
Hi! Thank you for visiting our shop. We want you to feel happy with the items because they are all made in our home-studio. We cut, dye, stitch, wrap, all by our hands! Every piece is uniquely made-to-order according to what you selected, so please read our policies and choose carefully before placing your order!
1 • If you don’t understand the material’s nature or would like to know how to use the item, please contact us! We are glad to assist and explain how the item works and the nature of the leather.
2 • In case of an item that is arrived damaged or broken, buyer must contact us within 24 hours of delivery. We will verify with the snapshot records and provide further assistance very quickly.
3 • If you think the item you received is not suitable for you, please contact us within 5 days of delivery. We are happy to assist you to find the item you love most and exchange it, or even a refund for your purchase. There is only one simple rule for buyer- If you used the item, it means you love it and you keep it!
Only unused item (100% new, not even used once) is legible for exchange or refund. Buyer is responsible for the return shipping. Because of the nature of vegetable tanned leather, we simply cannot accept return or exchange for aging or wear and tear, especially if it is damaged or has man-made scratches. Once we receive the item and verify it is unworn (unused), the return will be processed and refund will be issued.
4 • If you simply don’t need the item and would like to return it, we have 25% of the item price for handling fee. As mentioned above, every item is made-to-order according to what you selected, it is your piece! But the handling fee will be deducted if you purchase the from us again with a same/higher price item.
5 • Art Pieces, custom-made and personalised items are not returnable. If we made a mistake in personalising your item, we will replace it for sure!
6 • The buyers has acknowledged and agreed that leather items are not water-proof because of the material’s permeable nature. The leather items we made can resist certain amount of water, but ultimately it should not be exposed to water or chemical such as perfume, cosmetics or cleaning products as this may lead to discolouration and other results.
Delivery Method and Arrangement
Before shipping, the item will take some time to complete because it will be newly made in our studio, made-to-order according to what you selected. So please read our policies and choose carefully before placing your order!
1 • *Please remember to leave the recipient’s phone number for the courier* at checkout and doubly sure the shipping address is correct.
2 • The delivery time listed below is estimated by the couriers. We can’t guarantee the exact arrival date, but it always delivers in time unless it is held by customs or other reasons. If it really happens, no worries! We will contact the departments and please expect more time to ship. *Buyer is responsible for the import tax!*
1-3 business days:
The USA, Canada, Australia, New Zealand, Mexico, Hong Kong, Macau, Singapore
1-4 business days:
European Union, The United Kingdom, Russia, Macau, Japan, Singapore, Indonesia, Philippines, Malaysia, Taiwan, Thailand, United Arab Emirates, Saudi Arabia, Qatar.
1-5 business days:
Rest of Europe, Rest of the World.
3 • Shipping fee is not refundable because the fee is all paid to the couriers, we don’t earn a single penny from it!
4 • If you entered an incorrect address, no worries! Please contact us in 24 hours to update the address. If your order is shipped with an incorrect address, there is no way to update during the transit process. In this situation, our apologies, we are not responsible for any losses! If the parcel returns safely, buyer will pay extra postage for the item to ship again. If buyer refuse to pay for the extra postage or the buyer just don't need the item anymore, we have 30% of the item cost for the handling fee.